frequently asked
QUESTIONS
Deciding to trust someone with your brand and website design brings up a lot of questions! Here are some answers to our most asked questions. Please refer to the answers below before letting us know if you have a question that we haven’t answered yet.
1.
How do I get started?
Before ordering a design job, please read my Terms & Conditions. I'd like to make sure you're comfortable with the design process before we get started. Once you're good with my T&Cs, you can proceed to choose the services you need, fill out the inquiry form, and then wait for me to respond with the project proposal and quote. I usually reply within 48 hours, except on weekends.
2.
Do you accept all types of projects/clients?
In order to make sure I offer the best service possible according to my capabilities, no, I do not accept all projects. Upon submitting your inquiry form, I will determine whether the project is a good fit for my design style and my project queue. If I feel the project isn't a good fit for me, I will inform you via email.
3.
How do you accept payments?
My preferred mode of payment is PayPal. Upon receiving your inquiry, you will be given an estimated quote with a base price for your order. Note that this base price only includes the basic design elements of the Services I offer; add-ons, as well as additional work required for your site will be charged accordingly and billed to you prior to the completion of your design project. You do not need a Paypal account to pay with credit card. In most cases, I require a 50% downpayment for design work; however, I may request full payment for certain orders. For larger projects, I also accept 3-4 payments spread out over the course of the project, with the first payment due up front.
4.
Do you have first-come, first-served policy?
Yes. When you fill out an Inquiry Form, I'll first need to see if your project is a good fit. If it is, you will be informed and your design project will go in my queue, after you have made the initial downpayment based on your project quotation. If you have a specific deadline for your project, please let me know in the form (Rush it! I'll pay extra!), and I will be glad to prioritize your requirement for an additional fee + cost of the design project. Note that a rush order may not be possible in some cases, like when my project queue is full.
5.
Do you have a preferred platform for websites/blogs?
Yes. While I can work on most platforms, I have a strong preference for, and highly recommend self-hosted WordPress CMS. I find it to be the most powerful and flexible platform, and it allows you to have complete control over your files, content, and graphics. I build my custom themes exclusively on the Genesis framework and use Beaver Builder because it is so flexible, and easy for my clients to update.
6.
Do you offer hosting?
No, we are not a hosting company and so we do not offer or include technical support for web site hosting, email or other services relating to web site hosting. Clients should purchase their own domain name and hosting account. If you require any help beyond the design and development of your site, we will be happy to refer you to our business affiliates.
7.
8.
I don't have an existing website or blog. Can you help me start one?
Yes, I can definitely help you set one up. You will need to purchase your own hosting plan and domain name, and make sure that you have cpanel access. I highly recommend Siteground.
9.
Do you give source files?
Source files (psd or ai) are not part of the usual design package I offer, but they can be purchased for an additional fee. Please let me know at the start of the project if you will need the source files so I can work with this in mind. Please save a copy of all the project files we send you at the end of the project, as we are not required to keep a copy of them once the project is completed.
10.
What are your work hours?
I work from home, here in sunny Singapore, and I'm a mom of two boys. My work hours are typically Monday – Friday from 9am. I will not reply to emails during the weekend (Friday night – Sunday), as these days are reserved for my family. If you have a pressing concern, you may email me and I will respond to your email on the following business day.
11.
Can we meet?
I prefer to communicate via email, as it helps me get everything organized, and I get to keep a record of all communications. Trust me, you will want me to have a record of all your instructions. 🙂 You can find me on Instagram (@fancygirldesigns), which I adore and where I'm most active! Do like my facebook page to get access to updates and important announcements.
However, if you're based in Singapore and want a face to face meeting, know that I can be bribed with pink donuts or afternoon tea!
