Pretty, Practical & Professional Web and Graphic Design
frequently asked
QUESTIONS
I get a lot of questions via email and on my contact form. I thought I'd answer the most-asked questions here! Please read through these FAQs before submitting a question -- I'd appreciate it very much!
1.
HOW DO I GET STARTED?
Before ordering a design job, please read my Terms & Conditions. I'd like to make sure you're comfortable with the design process before we get started. Once you're good with my T&Cs, you can proceed to choose the services you need, fill out the inquiry form, and then wait for me to respond with the project proposal and quote. I usually reply within 48 hours, except on weekends.
2.
Do you accept all types of projects/clients?
In order to make sure I offer the best service possible according to my capabilities, no, I do not accept all projects. Upon submitting your inquiry form, I will determine whether the project is a good fit for my design style and my project queue. If I feel the project isn't a good fit for me, I will inform you via email.
3.
How do you accept payments?
My preferred mode of payment is PayPal. Upon receiving your inquiry, you will be given an estimated quote with a base price for your order. Note that this base price only includes the basic design elements of the Services I offer; add-ons, as well as additional work required for your site will be charged accordingly and billed to you prior to the completion of your design project. You do not need a Paypal account to pay with credit card. In most cases, I require a 50% downpayment for design work; however, I may request full payment for certain orders.
4.
Do you have first-come, first-served policy?
Yes. When you fill out an Inquiry Form, I'll first need to see if your project is a good fit. If it is, you will be informed and your design project will go in my queue, after you have made the initial downpayment based on your project quotation. If you have a specific deadline for your project, please let me know in the form (Rush it! I'll pay extra!), and I will be glad to prioritize your requirement for an additional fee + cost of the design project. Note that a rush order may not be possible in some cases, like when my project queue is full.
5.
Do you have a preferred platform for websites/blogs?
Yes. While I can work on most platforms, I have a strong preference for, and highly recommend self-hosted WordPress (.org) CMS. For WordPress themes, I build them exclusively with the Genesis framework, as it is flexible, and allows you to have complete control over your files, content, and graphics.
6.
Do you offer hosting?
No, we are not a hosting company and so we do not offer or include technical support for web site hosting, email or other services relating to web site hosting. Clients should purchase their own domain name and hosting account. If you require any help beyond the design and development of your site, we will be happy to refer you to our business affiliates.
I don't have an existing website or blog. Can you help me set one up?
Yes, I can definitely help you set one up. I recommend that you avail of blog consultations or website consultation services prior to ordering a Fancy Girl Designs website or blog design package. If you feel you could benefit by working with someone to help you find clarity in your brand & direction, I offer an exclusive package in partnership with my Brand Strategist, Ginny Krauss. But, if you already know what you want and just need help crafting your vision into reality, then we can start working together.
You will need to purchase your own hosting plan and domain name, and make sure that you have cpanel access. I highly recommend Siteground.
9.
Do you give source files?
Source files (psd or ai) are not part of the usual design package I offer, but they can be purchased for an additional fee. Please let me know at the start of the project if you will need the source files so I can work with this in mind. Please save a copy of all the project files we send you at the end of the project, as we are not required to keep a copy of them once the project is completed.
10.
What are your work hours?
I work from home, am a mom of two boys, and a full-time homemaker. My work hours are typically Monday – Friday, whenever I can fit in my work. I will not reply to emails during the weekend (Friday night – Sunday), as these days are reserved for my family. If you have a pressing concern, you may email me and I will respond to your email on the following business day.
11.
Can we meet?
I prefer to communicate via email, as it helps me get everything organized, and I get to keep a record of all communications. Trust me, you will want me to have a record of all your instructions. 🙂 You can find me on Instagram (@PatFancyGirl), where I'm most active! You can also reach me on Facebook, when I'm not running around after my rambunctious boys. Do like my facebook page to get access to updates and important announcements.
